FAQ

Dokovo products are available for purchase online through the following platforms: 

- dokovo.com

To make the process easier during a difficult time, we recommend planning ahead. Purchase a Dokovo Shroud in advance, especially as your pet reaches a certain age. Many customers let their pets sleep on the shroud to get used to it, making the farewell process more comfortable. Order early to avoid any unexpected delivery delays.

If your order is delayed, please contact your local veterinarian. Most vets can store your pet until you are ready. Alternatively, some customers use personal storage solutions to keep their pets at home while awaiting their Dokovo farewell kit.

Our online store uses Shopify Payments, ensuring your payment information is secure. Shopify Payments is PCI compliant, employs payment data encryption, and supports 3D Secure checkouts. We also offer secure payments via PayPal.

I accidentally purchased the wrong size, can I return it? Yes, we offer refunds or exchanges if the item is returned within 30 days of purchase. Please review our Returns Policy for more details.

Yes, we provide exchanges. Refer to our Returns Policy for more information.

Dokovo Pet Burial & Cremation Ceremony Kits provide comfort during a difficult time, allowing you to say goodbye in a personal, respectful, and dignified manner. Our kits help you honor & commemorate your beloved pet and the time you share together.

All Dokovo kits are made from high-quality, biodegradable materials such as 100% Organic Cotton Fleece and 100% Natural Linen (inside). The kits are handmade with love by family businesses in Indonesia & India.

Each Dokovo Pet Burial & Cremation Ceremony Kit includes:
o Dokovo Shroud with a personalized name label (on request)
o Bio-Composer Powder to help decompose within 186 days
o Guidebook for using the kit with necessary steps
o Bio-degradable/ Reusable carry bag for keepsakes

Yes, the flexible material allows you to include your pet’s favorite toy and small mementos.

Design Engineered in Europe, our products are handmade in Indonesia & India. We use earth-friendly materials and share profits with animal shelter, NGO& Pet care charities.

Dokovo has been certified by Green Burial Council (USA) for creating a bio-degradable Product for pet. Also supporting initiatives of Green Burial practices followed by major international cremation grounds.

Measure your pet from the tip of the nose to the base of the tail when lying down. If unsure, opt for the larger size. (Size Fit guide in picture with every product)

Consider your pet’s type and size, your material preference (Organic cotton, Linen), and your budget. All products are eco-friendly, biodegradable, and come with ceremony elements. Also we customize the product to specific customer needs with materials like Bamboo, Khadi, Hemp to suit specific religious and family needs.

Yes, we provide 'How it Works' videos for each product range on our website & YouTube.

Yes, our products are designed for both ground burial and cremation. Ensure compliance with local regulations if choosing home burial. Also certified by Green Burial Council USA providing assurance on quality and reliability.

While intended for use after death, some pet owners use the shroud as bedding, sleep display at home or for transport before their pet passes away.

Yes, each shroud includes a 100% biodegradable linen absorbent material to manage small moisture and prevent leakage. Its advisable to keep some paper napkins in case of gruesome death of a pet.

Our shrouds include strong, built-in tie ups at all levels and 4 carry handles, making it safe and easy to transport pets of all sizes.

Each kit includes a Ceremony Guidebook, create a meaningful farewell ceremony.

1. Biodegradable Shroud

- Dokovo Mini® - Small Size Suitable for small pets like Birds, Rats, Rabbits, Guinea Pigs, Small Cats, and Ferrets. Made from Premium Organic Cotton Fleece and Water Soluble Lenin Printed.

- Dokovo BLOSSOM® - Suitable for Medium Size Pets such as Cats, Medium Dogs, Larger Breed Canines, Snakes, and Lizards. Made from Premium Organic Cotton Fleece and Water Soluble Lenin Printed.

- Dokovo Super® - Suitable for large-sized animals such as Horses, Elephants, Large Pet Canines, and Large Dogs. Made from Premium Organic Cotton Fleece and Water Soluble Lenin Printed.

2. Decaying - Bio Composter Powder

Made with Camphor, Sandalwood, and five other organic materials to help decompose naturally to soil. 

- Fertilizes Soil: Enhances soil fertility for better plant growth and faster decaying of mass.

- Controls Plant Diseases: Improves plant health by controlling diseases.

- Boosts Decaying: Increases plant production through effective biological processes.

- Supports Nutrition: Aids in nitrogen fixation, phosphate, and potassium absorption, and strengthens plant immunity.

(Note: Decaying Bio Compost Powder is included as standard with all shrouds.)

Please email us at care@dokovo.com or call our
customer service line at +62-XXX XXX XXXX.

Yes, our kits include elements that you can personalize, such as the name label (on request) on the shroud and blank cards for personal messages in the Ceremony Guidebook.

Yes, we offer co-branding opportunities for cremation service providers and veterinary professionals. By adding your label to our shrouds, you provide easy recognition and assurance to pet owners. This co-branding builds trust and conveys a compassionate farewell from the veterinary team, honoring the efforts made to save the pet’s life while acknowledging the finality of the situation.